“Everyone we interacted with at Triumph . . . Brittany the receptionist, Bill the salesman, Andrew, Aman and Tony, the installation team, and Devin the owner . . . was extremely professional, congenial, responsive and capable. They are all well schooled in the art of and dedicated to providing exceptional customer service. The installation of the heat pump system would have gone off without a hitch if mother nature hadn't interfered with snow, freezing temperatures and icy conditions, but as soon as the system does come on line, I know I will be able to say with confidence that it was a job well done! You just know you are in the best of hands with this company.”
“This is not the first time we have used the services of Triumph Home Services. We are very pleased with the quick response to issues and we also really enjoy dealing with very pleasant personnel. We highly recommend using this company for your various home services needs.”
“Had heating system evaluated and it was determined we needed a new FHA system installed at 6:00pm. Triumph showed up at 9:00am the following morning and installed the new furnace. Great company and customer service.”
“The electrician Scott was right on time. His communication through the whole process was efficient and explained the issues well. Getting an appointment was easy too. I will use this company again and will refer them as well.”
“Roger was amazing and really took his time explaining everything in detail. I appreciated his professionalism and kindness and patience.”
“We had an annual service done on our propane heating system by Triumph. The technician Roger was fabulous , arrived on time and very professional. He informed me of some concerns and answered all my questions. Roger was a pleasure to deal with and very knowledgeable.”
“Cleaning performed without incident. Technician was on time, courteous and left the work space clean before leaving.”
“Like most homeowners I had 3 HVAC contractors come out to estimate for adding ductwork to our basement. From the beginning of the process, Triumph clearly came out ahead. Dan P came out and spent nearly an hour on site even going so far as to use software on his iPad to calculate proper heating loads. He prepared an estimate that covered exactly what needed to be done. I even ran the estimate by some colleagues who are in the HVAC business, and they said the estimate was tight and reasonably priced. No upselling at all. Just a focus on getting our finished basement comfortably heated so we can use it during our 6-month winters.
Tyler, Derek and Erwin were the guys that came out to handle the ductwork modifications plus annual furnace maintenance. They were all professional, kind, knowledgeable and honestly fun to be around. They even were willing to go the extra mile by trying to help me install a smart thermostat even though it wasn't on the job scope. Kristina from the office was excellent with all communication.
I think what truly separates Triumph from many contractors these days is attention to detail and conflict resolution. After the work was performed I asked if it was possible to re-route one of the ducts that had been installed to make more headspace in the basement. They were super attentive to my concerns and scheduled a return trip without question. I told them it would be completely unnecessary to expect them to do any patching afterwards because I was the one that wanted to make the adjustment. This is a prime example of a homeowner and contractor working together towards resolution. Everyone is happy. Before the return trip and resolution, I would've given a 4/5 review, but how everything was handled I would give more than 5 stars if I could.
I could go on but this review has gotten long enough! I know who I'll be calling if our water heater goes down or if it's time to upgrade our furnace.
Thank you, Triumph!”
“Triumph is always extremely responsive and provides great service!”